In my opinion, businesses that want to survive in the long term should harness the value they currently have such as their employees - and guess what? You can produce change management through learning and education. Empowering people through learning and collaboration makes people feel valued and will work much harder for you than a company that doesn't value the opinions of everyone in the company. Maybe that is just crazy talk, but maybe not!
Think about it. Most companies already have some form of training. If they do it right, one of the side effects of good training is that most people will feel valued. What would be some examples of collaborative training? Let's take a closer look. Guess which one is collaborative intelligence learning?
Example One: Company A is launching new software and wants to train everyone that will use the system. The company decides to deliver the training via a webinar. So, the trainer puts together some slides, talks through the presentation alone or with others, and ends the webinar asking if anyone has questions. A few brave souls may ask a question, some may have not been listening, some may have understood everything, who knows and the webinar ends. A survey is sent at some point or an email is sent directing people where to reach out for questions. A few weeks pass by and people are asking each other how to use the software and are scared to ask management. Maybe at some point, a random survey is sent and it is a pull to get responses making it hard to measure if real learning occurred. Management doesn't know there is anything wrong so they proceed with their original plan.
Example Two: Company B is launching new software to replace an old one and they decide to train everyone via a webinar because of cost, time, and efficiency. The training and development department decides to use Adobe Connect because they can customize the virtual classroom and leverage collaborative intelligence. It is decided one person will be the trainer and the other person will facilitate the virtual classroom. Both want to gather information about what the employees think about the change, what obstacles they foresee, and the benefits of the old software. They also want to gather the information that may make employees resistant to this change. Then the trainer does some research on custom apps that may be useful. During the webinar, everyone is actively engaged in the presentation and the company is receiving live feedback without the employees even realizing it. The employees feel acknowledged and end the training feeling good about themselves. Also, some employees came up with some great perspectives that upper management didn't think of. Now the company can decide to take action working out the kinks of what the employees may perceive as challenging if the feedback is substantial.
Which company places a value on collaborative learning?
Here is a list of some custom apps for collaborative learning. Custom App examples from Adobe Learning Summit 2019.
Find more custom apps for Adobe Connect here.